Contact GRS – Guided Recovery Systems

Participant Help & Support

We’re Here to Help You Continue

Find the Right Help for What You Need

Better Recovery Support Begins With Better Continuity

Your recovery experience is supported by both your healthcare practice and Guided Recovery Systems.

Knowing who to contact helps you get the right kind of assistance.

Your practitioner and clinical team are your source for questions about your individual care.

Guided Recovery Systems Participant Support is your source for questions about accessing and using your GRS recovery environment.

How Can We Help

Need Help Using Guided Recovery Systems?

GRS Participant Support can help when something involving your account or the GRS platform is preventing you from continuing.

We can assist with:

Login or account access
Accessing your Guided Recovery Pathway
Opening participant resources
Accessing your Interactive Recovery Companion
Navigating your participant environment
Technical problems with GRS pages or resources
Privacy or security questions involving your GRS account

If that describes what you need, send us a message below.

Questions About Your Interactive Recovery Companion?

Need Help Concerning The Interactive Recovery Companion?

Your Interactive Recovery Companion (IRC) is designed to accompany you throughout your Guided Recovery experience.

You can use your IRC to help:

Understand recovery concepts
Reflect on what you are learning
Navigate your recovery resources
Work through your Guided Recovery Pathway
Consider questions to discuss with your practitioner
Reorient yourself when you are unsure where to continue

Your IRC supports your recovery experience, but it does not replace your practitioner.

It does not diagnose medical conditions, prescribe treatment, provide emergency medical services, or make clinical decisions about your individual care.

Questions About Your Care or Recovery?

Please contact your practitioner or clinical team when your question involves your individual health, treatment, or recovery. This includes questions about:

Symptoms or changes in your condition
Your diagnosis or treatment
Exercises or activities appropriate for you
Clinical restrictions or precautions
Appointments or scheduling
Medications or supplements
Concerns about your recovery progress
Whether you should change or discontinue something your practitioner has recommended

Your practitioner knows your clinical situation and remains responsible for your care. Guided Recovery Systems does not diagnose medical conditions, prescribe treatment, or make clinical decisions on behalf of your practitioner.

Need to Contact Your Practice?

Return to the Recovery Portal provided by your practitioner or use the contact information supplied by your clinic.

Send Us a Support Request

Tell Us How We Can Help In The Form Below. . .

Provide Your Name
Your Email Address (Used for Your GRS Account)
Your Healthcare Practice
What Do You Need Help With?

Your options:

Login or Account Access
Guided Recovery Pathway Access
Participant Resource Access
Interactive Recovery Companion Access
Technical Problem
Privacy or Security Question
Other GRS Support Question

Tell Us What Happened

Please briefly describe what you were trying to do and the problem you encountered.

Please do not include medical records, detailed health information, diagnoses, treatment information, or other sensitive health information in this form. Questions about your individual care should be directed to your practitioner.

Need Immediate Medical Help?

Guided Recovery Systems does not provide emergency medical services. If you believe you may be experiencing a medical emergency, do not wait for a response from GRS Participant Support and do not rely upon the IRC or your Guided Recovery Pathway for emergency assistance. Seek appropriate emergency medical assistance where you are located.

Your Recovery Support Works Together

Your practitioner provides your clinical care. Your Guided Recovery Pathway helps support continuing recovery between visits. Your Interactive Recovery Companion helps you engage with and navigate that experience. And GRS Participant Support helps when technical or account problems get in the way. You don’t have to figure out the whole system. When you need help, simply begin with the kind of help you need.